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Soho House, Chicago

113-125 N. Green St. Chicago, Illinois, 60607, Phone number- 312-754-6915

FAQ

FREQUENTLY ASKED QUESTIONS 

How early should I arrive for my treatment?

We ask that you arrive 15 minutes prior to your appointment in

order to register. Please be aware that if you arrive late, the time of

the appointment will be shortened in consideration of the next person.

We have allowed a short time for consultation at the beginning

and relaxation at the end of each treatment.

 

Can I choose between a male and female therapist?

Yes. If you wish to request the gender of your therapist please

mention this when making your appointment.

 

What if I need to cancel a treatment?

If you cancel your treatment with less than 24 hours notice, you will

be charged 50% of the total cost of the treatment. A cancellation

on the day of an appointment or a no show will incur a 100%

charge. Multiple treatments require 48 hours notice and group

multiple treatments or parties of 4 or more require 72 hours notice.

 

What if I’m pregnant?

We have a selection of maternity treatments available. Please ask

Cowshed reception for further information. Please note our

pregnancy and safety policy: no body or facial treatments can be

given in the first 12 weeks of pregnancy; manicures and pedicures

are available, but please inform your therapist of your condition.

 

Do I need to mention if I have a health condition?

Yes. Please advise us of any health conditions and any medication

you are taking.

 

How do gift vouchers work?

Gift vouchers are available for an amount or treatment of your

choice. They are non refundable. If you’d like to redeem a voucher

for treatments or products, please bring it with you on the day.

 

Is there an under age policy?

Yes. Our treatments are specifically tailored for adults. No one

under the age of 16 is permitted in Cowshed Relax. We offer treatments

to those aged 16-18 with parental consent.

 

What is your spa etiquette?

Although we encourage sociable grooming, we request that you

refrain from using your mobile phone while you’re in Cowshed.

 

Is gratuity included?

We recommend a 20% gratuity for quality services received at the

Cowshed.

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