Online Ordering
- How long will it take for my order to be delivered and how much will it cost? We currently offer 2 UK delivery options:
Standard Delivery (2-4 Days): £4.95
Delivery in the UK is by Royal Mail 1st class recorded post. A signature is required on delivery.
Next Day Delivery: £6.95
Orders must be placed before 12pm GMT between Monday and Thursday and be to a delivery address within the UK. Deliveries must be signed for. Certain destinations may take a little longer.
Please visit our Delivery section for full details.
- What are your return and exchange policies? We do our best to ensure that you are completely satisfied with your order. If you are not, returning your order is simple.
Please visit our Returns Policy for full details. - How and when will I be informed if a product is out of stock? Even though all of our products are fully stocked before we offer them to you, occasionally demand exceeds supply. If this occurs, we will call you as soon as we receive your order.
- Do Cowshed test their products on animals? No. Cowshed have never and will never test their products on animals.
- Are Cowshed products suitable for use on children? Yes. However, for infants we recommend you use products from our Baby Cow range which have been specifically designed for young skin.
- Where does the name 'Cowshed' derive from?
- Can I use your products if I'm pregnant? None of our products contain ingredients at levels that should cause concern during pregnancy. However, some people choose to avoid products such as our bath and massage oils as these contain pure essential oils at higher levels than the rest of our product range.
By advising you not to use our products during pregnancy we are being EXTREMELY cautious. If you have any concerns at all we have to advise that you show the ingredients list to your GP or pharmacist and ask their opinion before using any of our products. - Can your products be used by vegans? All of our products can be used by vegans with the exception of two:
- Mucky Cow: contains wildflower honey
- Lippy Cow: contains organic bees wax
- Do your products contain Sodium Laureth Sulfate (SLS)? SLS is not used as an active ingredient within any of our products. However it is present as a denaturant within OnThe Hoof Hand and Foot Cream, Mucky Cow and Curvy Cow Body Contour Cream.
SLS as with many materials used within cosmetic formulations, are a cause for concern when used at high ratios. We are extremely conscious of this never compromising our aim toward gentle, safe and effective products.
- How can I sign up to receive your newsletter? You can sign up to receive our newsletters via the freetext box at the bottom of the screen, alternatively you can register by clicking here.
- Where can I purchase Cowshed? For all our store and stockist details please visit our retail partners page.
- Recruitment enquiries Due to the rapid growth of the Cowshed brand we care constantly looking for new talent to join our team.
Opportunities regularly arise across all areas of the business including store management, spa therapists, sales and head office positions.
Please send your CV to hr@sohohouse.com and specify the area of the business that you are interested in applying to.
