FAQs

We currently offer two UK delivery options:

Standard Delivery (2-4 Days): £4.95
Delivery in the UK is by Royal Mail 1st class recorded post. A signature is required on delivery.

Next Day Delivery: £6.95
Orders must be placed before 12pm GMT between Monday and Thursday and be to a delivery address within the UK. Deliveries must be signed for. Certain destinations may take a little longer.

Please visit our Delivery section for full details.

We do our best to ensure that you are completely satisfied with your order. If you are not, returning your order is simple.

Please visit our Returns Policy for full details.

Even though all of our products are fully stocked before we offer them to you, occasionally demand exceeds supply. If this occurs, we will call you as soon as we receive your order.

No. Cowshed have never and will never test their products on animals.

Yes. Our new Maternity & Baby range has now launched.

For our full story visit our History section.

We have now launched our new Maternity and Baby range which is specifically designed to help you relax and feel pamperd throughout your pregnancy and into motherhood.

None of our products contain ingredients at levels that should cause concern during pregnancy. However, some people choose to avoid products such as our bath and massage oils as these contain pure essential oils at higher levels than the rest of our product range.

By advising you not to use our products during pregnancy we are being EXTREMELY cautious. If you have any concerns at all we have to advise that you show the ingredients list to your GP or pharmacist and ask their opinion before using any of our products.

Yes, with the exception of one:

• Lippy Cow Natural Lip Balm: contains organic bees wax

All of our products are 100% vegetarian.

No.

 

Parabens are used in an estimated 90% of skincare products. They are preservatives that extend the shelf life for many years. In healthy skin parabens are non-irritating. However in fragile, sensitive or young skin parabens may cause skin irritation, contact dermatitis and Rosacea.

Cowshed products are paraben free as they are formulated to be gentle on the skin whilst releasing the aroma therapeutic properties of essential oils.

Sulphates (SLS, SLES) are surfactant chemicals used to help cleaning products foam. Sulphates strip the skin of its natural protective oil barriers and often leave skin feeling taught, leathery and irritated.

Cowshed products are sulphate free to maintain a healthy skin barrier function.

Petrochemicals are chemical ingredients made from fractions of crude oil. The source of petrochemicals is non-renewable. Because of their occlusive properties, petrochemicals can clog the skin, preventing it to breathe.

Cowshed products are petrochemical free to allow the skin to breathe. Cowshed prefers to ethically harvest ingredients in a sustainable way.

Artificial colours are listed as CI numbers on the ingredients list. They are used in many cosmetics to mask the natural colour of the product; making the product look more attractive. Artificial colours are synthetically made and are often difficult to bio-degrade.

Cowshed's products are artificial colour free as there is no aroma therapeutic benefits gained from artificial colours.

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At all Cowshed shops, spas and retail locations.

Due to the rapid growth of the Cowshed brand we are constantly looking for new talent to join our team.

Opportunities regularly arise across all areas of the business including store management, spa therapists, sales and head office positions.

Please send your CV to hr@sohohouse.com and specify the area of the business that you are interested in applying to.