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Clarendon Cross, Holland Park, London

119 Portland Road, London, W11 4LN - 020 7078 1944

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Spa Policy

Arrival

Please arrive 15 minutes prior to your appointment to register. If you arrive late, the time of the appointment may be shortened out of consideration to the next customer. 

Health Conditions

When making your booking please advise us of any health conditions and any medication you are taking.  On the day of your treatment, our spa team will ask you to complete a health questionnaire to ensure we are providing you the very best service and results, while assuring your comfort and safety.  Please note that for certain medical conditions we will require written permission from your Doctor to proceed.  Please speak to our Customer Care team for more information. 

Pregnancy

We are proud to offer a specialised menu of maternity treatments. Please ensure you inform your therapist if you are pregnant to allow us to tailor your experience.  Please note our pregnancy and safety policy: no treatments can be given in the first 12 weeks of pregnancy. 

Cancellations

If you need to change or cancel an appointment, we ask that you give us 24 hours’ notice or the full cost of the treatment will be charged. Please note that we request credit card details to secure your booking.

Cowshed's Age Policy

No one under the age of 14 is permitted in any of our Cowshed spas. Our treatments are specially tailored for adults. However, we do offer treatments to those aged 16-18 with parental consent.

Accessibility

Some of our spas have wheelchair access and all of our spas are suitable for people with visual or hearing impairments. For specific information please contact the venue you would like to visit.

Gift Cards

Gift cards are available to purchase from our UK Cowshed Spas or call our Customer Care team for more information. 

Therapists

If you would like either a female or male therapist, please let us know when making the booking. 

Spa Etiquette

Although we encourage social grooming we request that you refrain from using your mobile when in our spas.

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